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Bagby, Bathurst B: Okay, great well welcome everyone to the first CS scholars lecture series event of the spring 2021 year i'm still getting used to getting that 2021 in there.

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Bagby, Bathurst B: We have another great six events plans for you folks this semester one every other Monday for the next six weeks, including this week, this week, very excited to have I should have asked you how you say your last name i'm going to say amy is it araya Sir.

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Aimee Arias: you're like our yes.

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Bagby, Bathurst B: Alright, so so.

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Bagby, Bathurst B: Maybe or is and.

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Bagby, Bathurst B: was so she serves as a supervisor for the technology service Center at carillion clinic.

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Bagby, Bathurst B: She has worked with brilliant for the last 13 years previously as an epic application analyst.

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Bagby, Bathurst B: me loves being on the front lines of technology services group she enjoys facilitating resolutions to get our clients back up and running.

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Bagby, Bathurst B: So they can continue to provide patient care and complete test needed.

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Bagby, Bathurst B: she's passionate about building the technology service Center helping them grow and develop their skills to pursue their personal goals, and I am.

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Bagby, Bathurst B: super excited to have her here today to talk on tips tricks of resumes and interviews, as you folks have heard all of we professors say.

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Bagby, Bathurst B: that's that's an art and a science and of itself is knowing how to.

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Bagby, Bathurst B: How to get yourself into a room with an employer and then how to make the best possible impression with you there so i'm always excited to have employers actually here to talk to us.

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Bagby, Bathurst B: Just as some housekeeping do remember to keep your microphone and camera muted and post your questions in the chat window we love questions.

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Bagby, Bathurst B: The more questions, the better i'll grab those questions when they're things I can respond to i'll just return in chat but for questions for me i'll make a note of them and, as we have time we will go through them so with no further ado it's all yours.

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Aimee Arias: Thank you, thank you all so much for let me have the opportunity to be here with you now my video is frozen So hopefully you all can still see the screen share and, if not.

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Aimee Arias: Then do let me know and and we'll fix it from there, but as we get started, just a little disclaimer that everything you hear from me tonight.

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Bagby, Bathurst B: Well, it didn't take long to lose amy.

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Bagby, Bathurst B: This is the part where I guess I I tap dance didn't really make quite enough room to tap dance, so I could finger dance i'll go ahead and pause the recording so that I don't have to be embarrassed by that for another.

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Bagby, Bathurst B: All right, amy I speak up she's still connecting audio okay looks like you're connected audio amy.

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Bagby, Bathurst B: All yours again.

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Aimee Arias: hi again what's, the last thing you heard about that.

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Bagby, Bathurst B: What is the last thing we heard anybody.

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Bagby, Bathurst B: yeah you just put up the disclaimer.

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Aimee Arias: Oh no okay.

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Aimee Arias: Well i've been having a great conversation with myself.

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Bagby, Bathurst B: I.

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Bagby, Bathurst B: played the guitar.

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Bagby, Bathurst B: We did a swimsuit runway.

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Aimee Arias: So sorry.

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Aimee Arias: Can you see my screen.

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Bagby, Bathurst B: I cannot see your screen.

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Okay.

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Bagby, Bathurst B: And only hear you.

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Bagby, Bathurst B: Oh, there we go there, it goes.

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Aimee Arias: Sorry.

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Bagby, Bathurst B: No it's okay all right, we see your screen now.

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Aimee Arias: awesome okay let's give us another go.

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Aimee Arias: Alright, so back to that disclaimer.

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Aimee Arias: Everything that you hopefully here tonight is my opinion it's what I look for in a resume and when I speak to someone in an interview and so these may not fully represent any sort of official policy or views of Korean clinic or their affiliates.

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Aimee Arias: So with That being said, you already heard just a little bit about me, I am the supervisor for the Korean clinic technology service Center.

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Aimee Arias: And that's Koreans it help desk this year will be 13 years of service at Korean clinic and then I also have a little bit over 25 years in some form of customer service role from being on the phones to doing epic application work to now supervising the the help desk there.

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Aimee Arias: I think the most.

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Aimee Arias: favorite part of what I do now is just getting to bring folks in and then finding out what your passions are and what avenues of it that you enjoy and want to explore.

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Aimee Arias: And then, helping you develop and grow those skills and then hopefully keep you within the organization, because that helps us and then and help you find where you want to be and how to get there.

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Aimee Arias: A lot of folks to think well why healthcare it and, while we don't necessarily treat patients face to face.

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Aimee Arias: We are a big part of their treatment so keeping all those machines and Anastasia machines are super important every piece of technology helps in that patient care.

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Aimee Arias: it's also really cool to see from my epic application days things like he visits or video visits, which are being widely used right now but knowing that that you had a great hand in bringing that technology to life for the organization.

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Aimee Arias: A little bit about Korean.

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Aimee Arias: Korean clinic is a level one trauma Center and so for those that don't know a level one trauma Center just means that.

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Aimee Arias: That hospital system is capable of providing total care for every aspect of an injury for a patient so from prevention, all the way through to rehabilitation, we can help care for that patient.

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Aimee Arias: Korean has nine hospitals over 217 butchery practice sites and over 13,000 employees so it's a lot of devices and any kind of hardware issue that you could come up with will probably get a phone call about it.

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Aimee Arias: The help desk has 24 specialist right now we have on the phones 20 473 65 right now we're all working remotely.

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Aimee Arias: guess, almost a year now, as of last March, and so they decided to keep us full time remote, we do have to have one person in office 24 seven.

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Aimee Arias: Just in case something happened in the data Center or something someone needed in the building or anything like that, so we do that on a rotational basis.

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Aimee Arias: We have three analysts that help support the specialist on the phones and then i'm the supervisor and then we have a manager that also supports us.

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Aimee Arias: receive approximately 120,000 calls and emails per year and then we support around 600 different applications hardware network and security, so they have a lot that they have to keep up with and.

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Aimee Arias: Know bits and pieces, to be able to help with whatever the issue is that someone's calling on.

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Aimee Arias: If you've decided that Korean it sounds like the place for you and you're ready to apply, then you can go out to careen planet.org and at the bottom of their page, they have a careers page if you're interested in starting on my team, then you would look for the.

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Aimee Arias: help desk specialist one and apply incidentally perfect timing, we should have a position open hopefully sometime this week out there.

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Aimee Arias: And so I would encourage all of you to go out there and look at that and if you feel like that's something for you then go ahead and apply my email will be listed at the end of this presentation and so, if you do apply feel free to reach out to me, and let me know.

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Aimee Arias: That you were in this presentation and that you've applied and i'll be glad to look look for your applications.

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Aimee Arias: When you applied you'll create an application and upload your resume on our website and so just a couple of things to keep in mind when you do that.

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Aimee Arias: Make sure that you have a phone number on your resume that's the best number to reach you at that it's still good working number and that your voicemail box has been set up and isn't full so it's really nice to.

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Aimee Arias: or really nice that when I call that I can get through to you or, if not that I can leave you a voicemail and that you'll get that.

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Aimee Arias: At the bottom here you'll see an appropriate email address if, for whatever reason I can't get Ahold of you by phone I will email you.

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Aimee Arias: to let you know that we're interested in bringing you in for an interview so you'd want to make sure that your email address is appropriate i've seen several of these come in drunken squirrel is probably going to be a no for us, so you want to keep that email professional.

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Aimee Arias: To some extent.

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Aimee Arias: Proper phone etiquette skills are super awesome.

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Aimee Arias: When you answer the phone you know, maybe not with a just a yeah or hey what's up.

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Aimee Arias: You know, when I introduce myself and let you know that we're calling to hopefully bring you in for an interview some professional phone etiquette there is it goes a long way.

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Aimee Arias: When looking at your resume keep it brief and get an example over here to the right.

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Aimee Arias: Really, you want to point out your xe experience any education certifications how you explore it on a personal level are really good to have listed on the right over here.

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Aimee Arias: Things I wouldn't put on there.

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Aimee Arias: are like your high school clubs or.

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Aimee Arias: i'm not yet you don't want to know how to list every single job you've had, but what are the most relevant to the position that you're applying for.

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Aimee Arias: I want to be able to to look at that quickly and say yes let's bring them in so that I can learn more about them.

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Aimee Arias: If you want to add a little on to your resume into your application kick it up a notch linkedin learning is a great tool.

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Aimee Arias: It is a benefit that Korean provides to all of its employees as you come in and they have some great courses out there, that would really make you stand out even more.

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Aimee Arias: If you do these types of things, these would be great to also add to your resume.

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Aimee Arias: Some of the courses that are.

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Aimee Arias: That I advise anybody that comes in, to take would be like customer service skills calls call control how to show empathy on calls.

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Aimee Arias: And we deal with every type of.

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Aimee Arias: It experience when they call in, and so, most of these folks went to school to practice medicine and don't know a lot about computers, but then some know a whole lot so you have to know how to talk to to all levels of it experience on the phone.

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Aimee Arias: Active listening skills are important, they may explain what's happening to them.

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Aimee Arias: way differently than what you would expect, based on your knowledge, and so you have to know how to pick out what they're telling you and then how to look that up or how to help walk them through fixing that issue.

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Aimee Arias: typing skills are awesome because you're going to be talking on the phone you're gonna be looking at knowledge base articles or Google super awesome to.

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Aimee Arias: To find a resolution that you're going to be done.

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Aimee Arias: So, having those typing skills to where you can listen and type and search and troubleshoot all at the same time, is also great.

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Aimee Arias: Medical office terminologies get to now not extensive but.

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Aimee Arias: Maybe even having a just a brief working knowledge of how a hospital system works or how doctor's office operates so that, when they call in they're explaining what they're trying to do, you have sort of an understanding of what they're talking about.

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Aimee Arias: I feel certification.

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Aimee Arias: is not necessary to have, as you come in, but boy does it make you stand out if you do so that's a great one to keep in mind as well as hdi, which is the help desk Institute and i've put their website there for you think hdi COM.

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Aimee Arias: We also use the epic emr, which is an electronic medical record and so epic.com has great information, you can also work.

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Aimee Arias: towards getting your proficiency which is basically your certification is just free and you didn't attend the courses at epic.

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Aimee Arias: So if you wanted to get a head start and an emr application, as is the way that you want to go in the future, you might go ahead and register out on epic calm and and look into their courses.

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Aimee Arias: Again, none of these are necessary, as you come in, but they just really make you stand out a lot.

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Aimee Arias: Alright, so it's the day of your interview we've scheduled our time with you, and right now everything's remote, so all of our interviews are being done either through usually Microsoft team sometimes webex.

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Aimee Arias: When I schedule an interview with you, I will email someone a confirmation with a link to the meeting.

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Aimee Arias: That morning of your interview you'd probably want to go ahead and just do a test connection just to make sure that you can get on that your cameras working.

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Aimee Arias: your microphone working virtual breakdowns awesome the little statement I put there and that's so true because you don't want to sign in for an interview nsp staring at your dirty bedroom or basement or something like that, so that virtual background just keeps it professional.

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Aimee Arias: Keeping with professional make sure that you dress up for your interview and look nice you'll see our our gentleman over here on the Right in a zoom meeting so with video you really want to present yourself well.

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Aimee Arias: If you're just working through your day and your own audio only then anything goes, but at least for your interview dress up and look presentable and and professional.

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Aimee Arias: And then be early.

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Aimee Arias: In our last round of interviews I to folks that didn't join until at least 15 to 20 minutes later and we had already left by that time we usually wait about seven eight minutes.

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Aimee Arias: And then they didn't get a reschedule so make sure that you're early in that you can be connected and that you look good and ready to go.

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Aimee Arias: Some tips, for your interview have some specific responses and examples ready to go it's okay to make notes and have them in front of you, and then reference them there's absolutely nothing wrong with that.

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Aimee Arias: Some things that we would want to see in your answers are, how do you troubleshoot, how do you explain things to people because again you'll be talking to clients from all levels of it comfort and knowledge.

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Aimee Arias: We have an extensive knowledge base that we use, but when you support 600 different configuration items.

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Aimee Arias: you're not going to capture every single thing that could go wrong, and so we work to continue to build those as we get those calls in but.

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Aimee Arias: When we start asking troubleshooting questions don't be scared to say that that he's Google.

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Aimee Arias: One extra tip that I always give my folks because, as they as they grow and develop and are ready to apply and move into other positions in the organization I scheduled time to get with them before their interviews and then just talk to them about.

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Aimee Arias: What their responses might be what examples have they written down of things that they've done and we also have monthly one on ones where I look at those things with them as well.

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Aimee Arias: and encourage each of them to keep a list of what are the things that you've done to add benefit to the team or to help your teammates or to help yourself grow, or even the organization.

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Aimee Arias: Are you reaching out to the other teams to talk to them to ask if you can share it with them.

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Aimee Arias: When we get time and then schedule that time with me off the phones to work with them and to learn from them.

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Aimee Arias: But also tell them to keep a list you know when we have our monthly one on ones or yearly performance evaluations and we even have a feedback section in our.

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Aimee Arias: Employee online learning that anyone within the organization can submit feedback on you, I always tell them to keep a list of that feedback and put it on a just a one page word document with just all of those comments listed, because you know, and I tell them lead with.

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Aimee Arias: I can talk about myself all day long and what i've done but here's what you and others in the organization have to say about my work.

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Aimee Arias: And that goes over so well every single time I kid you not so, whether you apply Korean or another organization I would definitely keep that tip in mind and hopefully.

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Aimee Arias: That will be of some benefit to you.

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Aimee Arias: that's what I have my email address is listed here it's ap ar is a PRS at Korean clinic.org, and so I would be interested to talk to any of you.

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Aimee Arias: Again, if any of you choose to apply I don't think that posting is out there just yet, but it should be out there sometime this week I would imagine.

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Aimee Arias: It is for a help desk specialist one position, which would be on our phones feel free to email me if you have any other questions about that position or anything that i've spoken to tonight I would absolutely love to talk to you.

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Aimee Arias: And with that i'm going to turn it back over to be and see if we have any questions.

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Bagby, Bathurst B: You are, I will start in reverse order can you repeat that last tip that you were just talking about when.

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Aimee Arias: You back yeah.

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Aimee Arias: Okay um we have a feedback section where.

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Aimee Arias: Employees can go in and input feedback on us on anyone.

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Aimee Arias: So you know if you have feedback from professors or.

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Aimee Arias: I don't know if you guys have an online system anything like that, from a written performance evaluation or anything like that any of the comments that are placed on there that show how.

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Aimee Arias: Your your work ethic is or anything like that put that on a one page word document just the comments just something short and brief and then I always lead with you know I can talk about myself and how I feel I do my job.

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Aimee Arias: All day, every day, but here's what you and others in the organization have to say about me and that shows folks you know what different opinions on what your work is like that goes a long way.

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Bagby, Bathurst B: Well alright, well, I definitely have questions coming in now so we'll just start working through these and see how far we get we got plenty of time with the questions will keep on posting a few that came in over email by somebody who was who is prepared, in advance, even.

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Bagby, Bathurst B: What advice, do you have for people switching careers into it roles.

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Bagby, Bathurst B: or another way to ask what skills with those with previous careers and other fields to emphasize during the recruiting and hiring process, and I can.

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Bagby, Bathurst B: Actually, expand on that we have a number of students who are returning professionals they've had a career in something completely different from it.

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Bagby, Bathurst B: and are looking for suggestions on how to make themselves the viability of the look like you know they want to be compared against an 18 year old who's never had a job, so how, how do they stress prior experience and how do they then turn that into future experiences and skills uniting.

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Aimee Arias: awesome and so, especially for this role, anything that that highlights.

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Aimee Arias: customer service of any form and I had actually hired a guy and he's absolutely brilliant and his only job on his resume was talking about no school.

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Aimee Arias: No other work experience and so, at first glance, you might think, well, but just how did he explore it on a personal level that's what got him in the door.

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Aimee Arias: and

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Aimee Arias: And then his ability to talk to people so.

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Aimee Arias: I would say how like that is how like any any any personal things that you do at home to explore it, whether you built your own network or whatever at home or how you help folks friends and family in the in the Community anything like that.

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Bagby, Bathurst B: um what certificates, do you think are most helpful when looking at it jobs and people who walk through your door in particular.

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Aimee Arias: um first coming in your base a plus net.

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Aimee Arias: or.

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Aimee Arias: anything like that we do.

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Aimee Arias: Being help desk hdi has a as a gift certification that that focuses on the customer service skills and.

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Aimee Arias: Then those would be your basics to get through the door, and even then they're not necessary, you can always work towards those as she come in, but they do, they do give you a little off if you already have them.

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Aimee Arias: side note on that is that's also another great benefit that Korean provides is they reimburse for certifications so if.

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Aimee Arias: Once you're that you're once you're an employee, I should say, and you go and you decide that hey I want to get my network plus certification, as long as it's relevant to your job.

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Aimee Arias: And you pass them cream would reimburse you for it that's good to keep in mind as well.

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Bagby, Bathurst B: So what kind of mistakes, you see, students, making in the recruiting and hiring process for the first weeks on the job.

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Aimee Arias: And the schedule adherence is a big one.

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Aimee Arias: Make sure that you're on time.

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Aimee Arias: And not just sort of mosey and then you know.

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Aimee Arias: When we were in office that would say.

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Aimee Arias: Appropriate attire.

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Aimee Arias: And, but now that we're all at home it's just making sure that you have that setup where you live currently that you would be able to work effectively and not be surrounded by distraction and.

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Aimee Arias: Again, the customer service skills is the big one, is that a lot of folks that come in, have awesome IT skills and experience and knowledge and it's just being able to talk to folks on the phone and help explain things to them.

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Great.

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Bagby, Bathurst B: Alright let's see here.

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Bagby, Bathurst B: Does billing and coding fall under the it department of Caribbean.

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Aimee Arias: Does well, we have a general revenue cycle department that does billing and coding, and that doesn't fall under it, however.

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Aimee Arias: The epic billing team.

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Aimee Arias: Who actually builds that function inside of epic for that department would fall under it.

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Aimee Arias: So they work very, very closely together.

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Aimee Arias: Oh, we have a lot of folks that come from.

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Aimee Arias: The billing and coding department to work on the epic side of it as well, so.

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Bagby, Bathurst B: So I think this is a good one, could you go into a little more detail about proper phone etiquette, particularly for online interviews what what are you looking for.

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Aimee Arias: Sure, well, of course, we want to get your personality, as much as possible, and we would be on video as well, so we'll be able to see each other back and forth and have that that visual context.

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Aimee Arias: But definitely no cussing i've had a guy who actually customize the whole way through an interview.

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Aimee Arias: That was a no and just having you know.

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Aimee Arias: You don't have to go so far as yes ma'am no ma'am yes, Sir, no Sir because we're pretty informal group, but still.

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Aimee Arias: It doesn't hurt if you do use it on put it like that i'm not answering the phone with a yeah hey what's up.

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Aimee Arias: Like you're talking to your best friends.

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Aimee Arias: It is, it is still professional job interview.

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Aimee Arias: Physical especially being on camera is important, you know call me here and make sure that your clothes are totally wrinkled like they just came out of the dryer out of the floor like I said virtual backgrounds are great I had to stare at a dirty bedroom one day with long.

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Aimee Arias: And then I had to stare at a creepy looking basement one day so.

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Aimee Arias: use those virtual backgrounds there awesome.

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Bagby, Bathurst B: Okay um, this is an interesting one, to get your take on this with job boards like indeed and some of these others offer ways for you to send extra messages to employers who post.

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Bagby, Bathurst B: For applications a descending extra messages show that you're hurting your disaster or does it hurt you and we can expand that to.

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Bagby, Bathurst B: Like sending extra messages to you folks are tracking you down or making those phone calls, you know we're all told.

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Bagby, Bathurst B: If you can find the hiring person make sure you talk to them how how far should employees or potential employees go to make those kinds of connections during the end up application process.

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Aimee Arias: I don't mind that I had a couple of people reach out to me on.

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Aimee Arias: linkedin.

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Aimee Arias: And I may not follow you back kind of thing until you're hired.

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Aimee Arias: But they got my information off of linkedin and they sent me an email, and let me know that hey i've applied i'm really interested in the position and I like that, because we like to go getters.

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Aimee Arias: And the ones that are out there, wanting to learn as much as possible, and I know I had the one guy that that reached out and email me and.

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Aimee Arias: He asked me, you know, the question that you asked earlier or their certifications that I can get ahead of time, and he came to the interview with his hdmi certification and halfway through one of his epic efficiencies.

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Aimee Arias: And was just awesome and.

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Aimee Arias: I would, maybe just send the one message and then, if you don't hear back from someone.

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Aimee Arias: Maybe leave it at that, but if you do, then you open up that dialogue with them definitely after an interview is over, I would send a thank you email, and if you don't have it, or you can't find it, you can always ask for it before you know, at the end of the day, it's.

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Aimee Arias: I would definitely ask for email addresses if you don't have them.

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Aimee Arias: And then just follow up with a thank you and is there anything else, that they would.

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Aimee Arias: need or that might help that might help your chances and getting that job.

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Bagby, Bathurst B: um How would you recommend to determine a reasonable salary to request based on personal skills and certifications.

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Aimee Arias: So Koreans pretty set in there's Now I will tell you a help desk specialist one the the base for that and i'll just let you know it's.

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Aimee Arias: Now we offer a certain percentage and HR does most of that.

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Aimee Arias: or usually out of that piece of it, but I think they offer like a certain percentage for each year of experience, that a person has but we're right there around the $16 range so.

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Aimee Arias: Once you've done once I say once you've done your time at the help desk and you move up in the organization then that's where you start to see the The ink that's where the money's at.

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Bagby, Bathurst B: it's not teaching it's definitely working at carillion.

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Bagby, Bathurst B: Alright, so this is this one comes out of from from off to the side here, but why not.

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Bagby, Bathurst B: Do you know, Dr trucks hello, Dr speaker or Dr Morgan.

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Aimee Arias: Oh gosh yes, I worked with all three of them and they're all three super wonderful.

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Bagby, Bathurst B: Mr Jason.

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Bagby, Bathurst B: i'm not sure what the.

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Bagby, Bathurst B: More you wanted to know or just wasn't don't they really weren't doctors, but.

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Aimee Arias: Well it's fun come November when uva who Dr Morgan loves plays Virginia tech who one of the girls on our epic team that used to work there loves, and so they.

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Aimee Arias: They had an ongoing bet they still do even though she doesn't live here anymore, she lives in Florida, but who ever seen wins than the other has to wear that the winning team's.

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Aimee Arias: apparel so it's always fun between the two of them, to see what Dr morgan's going to have to wear the next day.

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Bagby, Bathurst B: I like it um so.

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Bagby, Bathurst B: was to make sure I get this any work through a couple of examples of interview questions to determine soft skills and some of the best answers that you remember in recent history.

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Aimee Arias: Oh wow okay.

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Aimee Arias: So I know.

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Aimee Arias: will ask questions and i'll tell you a good thing to do is to Google behavioral interview questions because that's where the majority of ours come from, so we want to see how you how you interact with previous co workers or.

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Aimee Arias: Like what's the time that you had to deal with a Co worker, that would not adapt to change, how did you deal with that.

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Aimee Arias: Or we may go out in left field and just how do you handle stress because it's a hard job you're you're on the phones every day all day.

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Aimee Arias: And you're you're you might answer the same question 50 times a day or you might have 50 different things that are just way out in left field that you've never even heard of before in your life and the person, on the other end of that phone line has no idea what.

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Aimee Arias: How to even explain that the problem to you and so you're going to be frustrated and you're going to be tired and stressed out and so it's important that you take care of yourself, and so, how do you handle stress how do you deal with answering the same question 50 times a day.

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Aimee Arias: and make the 58th response, just as polite and genuine as the first one.

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Aimee Arias: What are some other ones that are good today.

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Aimee Arias: I know we definitely ask you to explain, you know how do you explore it on that personal level, you know what excites you about it.

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Aimee Arias: What are your passions, what do you.

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Aimee Arias: What do you enjoy about it, why is this a good fit for you.

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Bagby, Bathurst B: Okay, a couple of advice for someone who is proficient with generic it helped us tickets hardware break fix but looking to transfer into software support roles like for epic.

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Aimee Arias: That I would definitely suggest going out to epic calm and when you do there's a in there in the top right hand corner or top left or right I can't remember now but there's an epic user Web.

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Aimee Arias: And that's the that's where you'd want to get set up on the epic site or YouTube videos.

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Aimee Arias: About about epic and get to learn what that system is about but definitely if you get through that user web they have an extensive knowledge base of articles, you can see chats from other organizations that also use it and how they collaborate with each other.

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Aimee Arias: On different build needs and issues that they're having it's a great place to learn how epic works and get.

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Aimee Arias: understood understanding of ethics, a huge huge application and there's so many different modules of ethic that all flow and each other, and so I think that's one of our biggest.

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Aimee Arias: trouble spots when folks come in, or any person on the help desk because.

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Aimee Arias: they're really good at the network stuff the hardware stuff.

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Aimee Arias: You know all the other ins and outs of that, but when it comes to epic.

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Aimee Arias: it's sometimes get that deer and a headlight kind of look and so that's also my passion, because I came from the epic side of the world, so I love holding different little.

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Aimee Arias: lunch and learns or different learning sessions, with everyone on the team to to help them learn a little bit more about how epic functions and they're so appreciative of that so they think you can find on the epic user web is it's totally helpful.

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Bagby, Bathurst B: that's excellent I bookmarked that one alright so.

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Bagby, Bathurst B: As you know, i'm applying right now I.

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Bagby, Bathurst B: have applied for so.

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Bagby, Bathurst B: 1599 that's like 15 more than I make right now.

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Bagby, Bathurst B: i'm pretty jazzed about it.

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Aimee Arias: bless your heart.

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Bagby, Bathurst B: Yes, i'm only doing this because diane's on the call.

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yeah.

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Bagby, Bathurst B: Well, you mentioned moving up in the organization from a help desk position is that the typical track for it professionals that Korean.

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Aimee Arias: That would be none of them you don't have to I mean if you go out to the website and you're looking at careers and you see there's a systems analyst position i've been.

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Aimee Arias: And you have good experience with that and that's your passion and that's where you want to go follow means apply for that and, for me, I I prefer.

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Aimee Arias: Even being another teams within organizations it Koreans it department, I think it's super awesome that folks come into the help desk.

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Aimee Arias: learn how the organization grows, because it is so big and there are so many different pieces to it, you know find out who does what How does this fit into this and then move in from there, because I think it's going to give you that more well rounded experience.

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Bagby, Bathurst B: This, but this should be a good one, would it be possible to acquire position at the help desk before graduating from your selected it Program.

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Aimee Arias: Absolutely, one of the girls on our team, I was.

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Aimee Arias: telling me before this started she just graduated from HongKongDoll with her computer science degree, when she started, she was still in school, I have several folks.

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Aimee Arias: that are still in school or had just finished.

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Aimee Arias: And then, like this add that definitely.

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Aimee Arias: The one guy he didn't you know some don't even have a college degree so it's all about your knowledge and your experiences and what you bring to the team.

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Bagby, Bathurst B: Right, this is a good one i'm a broad net, though, the question is a stanzas as YouTube learning appropriate to bring up in an interview but i'd like you to address all kinds of online.

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Bagby, Bathurst B: You know, because we have all of these batches and credentialing things that people can do from test out to YouTube to you know just spending all night watching videos kinds of things, how did How does that look when you're an interview, have you present that.

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Aimee Arias: yeah i'm.

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Aimee Arias: Definitely bring it up any kind of learning is learning so whether you got it from YouTube or like I said earlier, we're big into linkedin learning.

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Aimee Arias: Just because that's a provided benefit from the company we're always out there, doing courses and getting badges and and cool things like that to display and you know anything you can do to expand your knowledge is going to help you.

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Aimee Arias: i'm all for it.

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Bagby, Bathurst B: All right, i'd like this one is from came from from Ray i'm going to call him out personally because.

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Bagby, Bathurst B: So it is a Christian Ray likes to ask his interviewers let's say you hire a candidate who meets the baseline and six months later they're totally knocking it out of the park what are some of the traits that that candidate has what would that look like to you as an interviewer.

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Aimee Arias: Oh that's an awesome question I love that.

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Aimee Arias: I look for someone in that case, that is a mentor you know that's out there, getting knowledge from previously close tickets or reaching out to those other application team support teams.

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Aimee Arias: And and trying to get as much knowledge from them as they can, and then, how did they bring that back and share it with the rest of the team.

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Aimee Arias: I look for folks that go above and beyond, with their client support.

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Aimee Arias: folks that can.

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Aimee Arias: Do that great documentation in their tickets, while they're troubleshooting and talking.

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Aimee Arias: Definitely attendance is always a big factor.

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Aimee Arias: Is we got some really smart people, but they like to they they don't like to be there as much as they like to be often so attendance plays.

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Aimee Arias: A big role in this, but.

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Aimee Arias: most definitely how you find that additional knowledge and how you share that with the team and how you grow yourself what your stats look like how you how well you control those phone calls and the level of customer service that you provide.

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Bagby, Bathurst B: This is a good one, what is a good way to display your skills, when you don't have a full degree.

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Aimee Arias: don't use that resume yeah you can make one of your sections of skill section and just list it make pointed out there.

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Aimee Arias: even make it catchy if you want to say that we're like oh I got to hear more about this, and so, then we'll definitely bring it up and then interview.

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Aimee Arias: um but.

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Aimee Arias: You don't have to have like the generic.

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Aimee Arias: Education jobs references section, you know add one for skills and just list those out.

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Bagby, Bathurst B: And what about skills that aren't.

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Bagby, Bathurst B: Directly obvious I give you a good example I had somebody asked this to somebody last semester, he was a musician actually had a degree in music but applying for it jobs but did not yet have it experience.

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Bagby, Bathurst B: Would he put that on the resume and, if so, how.

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Aimee Arias: And I would in that case.

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Aimee Arias: The job related experience in it, or.

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Aimee Arias: you're currently in school definitely go ahead and put that you're currently attending and these are the classes i'm taking.

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Aimee Arias: If that person already has any type of certification I would list it, if not, then I would explore or just list that these are the things that excite me.

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Aimee Arias: Once we start talking to you will get a feel for your comfort level and it, especially when we get into like the troubleshooting type questions.

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Aimee Arias: And then, at that point, we would be able to see you know what your.

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Aimee Arias: What kind of fit you might be for the team.

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Bagby, Bathurst B: um let's see um is course era, among others, are recognized company I guess what he means is do you recognize certifications from coursera as legitimate warning I got that right right.

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Aimee Arias: Yes, yes, that would be totally fine.

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Bagby, Bathurst B: um, which of course broke my brain, because I was going to ask you a follow up to something else.

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Bagby, Bathurst B: And then I lost it hang on i'll go back and find it, I made a note of it as didn't make a very good note of it.

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Bagby, Bathurst B: Oh yeah so um I answered this in a more broad context in the chat, but I want to ask you specifically so somebody comes and they apply and you make a job offer and either the money doesn't make it or they've now decided, maybe they don't want to work.

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Bagby, Bathurst B: In your department, whether it be you with department of the job title or whatever what's what's a nice way to say no, and not burn any bridges.

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Bagby, Bathurst B: up at anybody here would say no to you.

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Aimee Arias: Well, and i'm the type that in there.

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Aimee Arias: i'll keep it real with you, but you gotta keep it real with me, and so I appreciate folks that just tell me straight up you know I appreciate you taking the time to talk to me but i'm not going to be able, you know.

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Aimee Arias: The amount of money being offered, I cannot accept or i've appreciate your time but i've decided to go different direction.

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Aimee Arias: Not everybody.

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Aimee Arias: In the organization appreciates that directness, but I do for me it's just say it.

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Bagby, Bathurst B: yeah and coming from a from a very long background of fearing the hiring manager I agree i'd much rather have somebody just just honestly and ethically empathic Lee say.

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Bagby, Bathurst B: You know I really appreciate it, but no, thank you, I think that makes our job, a lot easier yeah.

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Bagby, Bathurst B: it's we can move on, I agree um alright, so the I never even occurred to me, Robert that's a good one, how do you respond to the newly popular question of how do you handle working remotely.

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Aimee Arias: So it's tricky yeah there are some days that most days I love it, you know I like being able to just go downstairs and i'm there I don't have to worry about traffic or driving or.

307
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Aimee Arias: You know if I need to take a 10 minute break I can go unload the dishwasher and it's great but i'm also a pretty social person, and so there are days that.

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Aimee Arias: I really missed being in the office and and but if I listened to my team like literally every single one of them are like please don't ever make us go back in office, because I love it our stats are up our our performances up our surveys are up where it like a 99%.

309
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Aimee Arias: Satisfaction rate on our surveys, right now, which is awesome.

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Aimee Arias: Our average speed of answer is gone down.

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Aimee Arias: I think it was 10 seconds, the other day, which has been unheard of for quite some time so everything's been on the on the positive and up and up since everyone's gone home and we try to really.

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Aimee Arias: I spent an hour and a half, on pinterest the other day, looking at how to add a reward remote employees or different fun games that we can do remotely.

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Aimee Arias: To you know just to bring some fun back to the group and it's a good great boy we use Microsoft teams so we're in teams all day long chatting and asking questions and.

314
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Aimee Arias: The memes and such that gets thrown in there are ridiculously funny but it helps lighten the mood, especially when we were all in a room together before before Kevin hit, we were actually getting ready to expand our room and make it all, Nice and pretty cool and super awesome and.

315
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Aimee Arias: Now we're at home so it's just finding finding ways to stay connected with each other and and and still have that camaraderie between each other.

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Bagby, Bathurst B: So so building on that are you going to now be asking potential employees questions relative to how they might function as a remote employee.

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Aimee Arias: yeah we do.

318
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Aimee Arias: And Scott he's our manager he's he's big on this, you know and how do you handle working at home alone or.

319
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Aimee Arias: How to handle working independently a lot and and also like I said earlier, we do have still rotate to where you have to go an office every so often.

320
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Aimee Arias: Our second and third shift is a little bit more because there's only three of them on each shift, so they rotate more than the than the first shift there's 18 of them.

321
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Aimee Arias: But there still is that opportunity to have to travel into the office so because of that, you have to at least live close in the area.

322
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Aimee Arias: But it does give you the opportunity to break it up a little bit.

323
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Aimee Arias: But, yet we do ask questions and then even once hired in our in our monthly one on ones or even daily like i'll just get on teams, or if I see some I just got just to chit chat and say hi and hey what's up how you doing today anything I can do for you.

324
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Aimee Arias: So we were pretty connected, even though we're remote.

325
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Bagby, Bathurst B: You you often look at unrelated skills or experience for evidence of good habits that crossover could be helpful to the job.

326
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Aimee Arias: I do, and I know I keep using them as an example, but he was so awesome and i'm so proud of him, because when he came in is only only job you know he's fairly young his only job he's ever had was talking to bill.

327
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Aimee Arias: It was his first real interview honestly to come on the team, but when you spoke to him, you just you saw his passion for it and for learning and.

328
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Aimee Arias: he's so awesome with with with people on the phones and and just patient and calm with them, and so, but just just hearing him talk about.

329
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Aimee Arias: His current LIFE skills or or what is his passions are for for learning and growing and things like that we immediately knew that he would be a good fit for the team.

330
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Bagby, Bathurst B: yeah so as we wait for some new questions to come in again about a few things back and forth so when when folks come in and they and they sit down in front of you for an interview they you know they survived to the resume process that come in they're dressed neatly.

331
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Bagby, Bathurst B: What what are you looking for in those first impressions, what are you hoping is going to happen right out of the gate that's going to make you more interested in getting through the rest of that interview.

332
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Aimee Arias: um what's their personality like yeah are they super quiet and shy what.

333
00:48:32.700 --> 00:48:42.210
Aimee Arias: Are they afraid to ask questions or film and i'll usually start the interview, please don't be nervous it's just us.

334
00:48:44.250 --> 00:48:46.470
Aimee Arias: it's just us and and we're a.

335
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Aimee Arias: Great because we know how busy, we are, but you know we work hard, and we play hard so we like to we like to enjoy.

336
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Aimee Arias: Joking around with each other and Scott, our manager again he'll usually sign on with some weird background.

337
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Aimee Arias: making fun of one of the other guys that's in on the interview with us and it's just a funny back and forth between the two of them, but we try to lighten the mood at the beginning of that interview.

338
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Aimee Arias: But we want to we really just want to pick out what's your initial.

339
00:49:26.070 --> 00:49:29.070
Aimee Arias: You know, would you be a good fit for the team, you know you might.

340
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Aimee Arias: have some great skills, but are you gonna are you going to mesh well with the team.

341
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Bagby, Bathurst B: So.

342
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Bagby, Bathurst B: When you have to pick between two people are you if you say I know the answer i'm leading you to are you going to pick the person who's got more certifications or the person who just likes with the team when you're talking to them.

343
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Aimee Arias: I think it it.

344
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Aimee Arias: It all comes down it depends, because you know we've had folks come in, or to an interview with tons of certifications.

345
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Aimee Arias: And just book smarts etc, etc, and on paper, they look super awesome but then you talk to them and there's there's no real on their in their answers or anything like that, and then here came another girl.

346
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Aimee Arias: who had very little it experience, but she was so passionate about and she had such a good personality about her and it's such a willingness to be helpful and to learn that you could you could just see and you could feel.

347
00:50:42.600 --> 00:50:47.520
Aimee Arias: Her potential for growth there, and so we ended up bringing her own ever the other person.

348
00:50:48.900 --> 00:50:49.890
Bagby, Bathurst B: So i'm going to i'm going to.

349
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Bagby, Bathurst B: turn this one more into a discussion between you and I.

350
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Bagby, Bathurst B: So what's the response back, have you met it people, some of us take a bit time to warm in a group setting and i'm gonna i'm going to focus a little bit and then pass it back to you so yeah we, I mean I am an introvert.

351
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Bagby, Bathurst B: You probably would never know what if you were in a classroom with me, but when I go home and crawl into bed and go to sleep.

352
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Bagby, Bathurst B: There is something to be said for finding the kind of it that fits your personality.

353
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Bagby, Bathurst B: If you don't do well with strangers amy giving a check on this one help desk is probably not the place for you to be if you can't quickly warm up.

354
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Bagby, Bathurst B: Since I assume everything you do is either face to face or on the phone with the person that's probably not a lot of indirect support from you guys.

355
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Bagby, Bathurst B: So maybe a network engineer, you might be able to pull off, but.

356
00:51:46.530 --> 00:52:01.110
Bagby, Bathurst B: Probably probably something like help desk is not the way but um any do you I assume you only do the help desk part but you guys have other departments that are other parts like so you have NET network engineers and database administrators and all of those things.

357
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Bagby, Bathurst B: Is that correct.

358
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Aimee Arias: We do yep every bit of that.

359
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Bagby, Bathurst B: And so, so they don't all come through you, so a lot of them may come to you first to move up but.

360
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Bagby, Bathurst B: So if you're not the warm and fuzzy maybe help desk isn't the way, but there are still opportunities.

361
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Bagby, Bathurst B: For employment absolutely.

362
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Aimee Arias: yeah if you're not at all about like talking to people in because most of them so much of our department are huge introverts.

363
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Aimee Arias: See, I will be the first to tell you, he hates being in front of people and he would rather just be behind his computer, but he gets up there, and he and he does his his meetings and such and then he does the same thing he'll quickly retreat because.

364
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Aimee Arias: As.

365
00:52:58.290 --> 00:52:58.920
Aimee Arias: You know.

366
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Aimee Arias: You don't have to start at the help desk.

367
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Aimee Arias: it's a great place to start, but if you're someone who's not into talking to people every day all day, then I would I would strongly advise funding and what your passion is and seeing what openings are out there, that would better fit that.

368
00:53:21.540 --> 00:53:36.390
Bagby, Bathurst B: um, and this is, this is just a wild guess, but what percentage of folks that started at the help desk at least with you went on for better or better so terrible word more technical it rolls.

369
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Aimee Arias: and

370
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Aimee Arias: Quite often, I see I see I was I moved into this role January of 2019 so two years ago.

371
00:53:51.300 --> 00:54:02.610
Aimee Arias: In that two years i've had 17 folks who have moved into the other organization other roles in the organization that i've had to to feel their positions so.

372
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Aimee Arias: It happens a lot and it happens often.

373
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Bagby, Bathurst B: And it's so awesome a lot of people mm hmm let's do it says a lot for for coming to work for someone like YouTube because, obviously, that means that you're growing and inspiring them.

374
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Bagby, Bathurst B: which obviously is is always better as an employee to be working in an area where advancement is is not merely an inconvenience but but a hope and an expectation.

375
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Aimee Arias: that's right well.

376
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Bagby, Bathurst B: Alright sounds.

377
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Aimee Arias: Good advocate for the folks on my team that's.

378
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Bagby, Bathurst B: awesome, this is what they want, they want meat and potatoes now.

379
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Bagby, Bathurst B: The questions are okay what what stupid that will put it in my own voice here what stupid things.

380
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Bagby, Bathurst B: That people said or done interviews that basically totally disqualified them the interview killers.

381
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Aimee Arias: Oh gosh.

382
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Aimee Arias: Well, the first guy that comes to mind would have to be, it has to be the one that customs way through the whole interview because, and he was laughing and trying to make fun jokes, but it was so insanely inappropriate.

383
00:55:11.130 --> 00:55:14.580
Aimee Arias: That he left we all just kind of sat there and looked at each other.

384
00:55:16.140 --> 00:55:17.910
Aimee Arias: There was a definite interview killer.

385
00:55:19.950 --> 00:55:21.450
Bagby, Bathurst B: Okay that's an easy one Come on, give us some.

386
00:55:21.450 --> 00:55:21.900
Aimee Arias: harder ones.

387
00:55:22.590 --> 00:55:24.780
Aimee Arias: that's super easy and.

388
00:55:26.100 --> 00:55:26.790
let's see.

389
00:55:33.270 --> 00:55:34.140
Aimee Arias: Oh gosh.

390
00:55:35.970 --> 00:55:37.050
Aimee Arias: There are.

391
00:55:40.650 --> 00:55:43.440
Aimee Arias: Oh gosh he's way too easy.

392
00:55:46.110 --> 00:55:47.310
Aimee Arias: Trying to stop me now.

393
00:55:51.900 --> 00:55:58.110
Bagby, Bathurst B: Well, while you're thinking of one, I can tell you, for me that they did I win yes i'm.

394
00:55:59.310 --> 00:56:07.350
Bagby, Bathurst B: The ones that always that always worked for me now you know we always had our share of just grossly under qualified, which could be amusing.

395
00:56:09.840 --> 00:56:15.300
Bagby, Bathurst B: The ones that would would would show up just wildly and appropriately dressed.

396
00:56:16.920 --> 00:56:27.150
Bagby, Bathurst B: As a killer In fact I had a rule for years that the guy is the one that wears a tie or equivalent wins because so so few people would come dressed appropriately it all it took was just.

397
00:56:27.480 --> 00:56:28.380
Aimee Arias: That much effort.

398
00:56:28.470 --> 00:56:29.040
Oh no.

399
00:56:30.630 --> 00:56:35.550
Aimee Arias: And that's true, though, because there are some that that show up and especially with us being remote now.

400
00:56:37.740 --> 00:56:41.250
Aimee Arias: Remote doesn't mean relaxed kind of thing you know.

401
00:56:41.640 --> 00:56:54.030
Aimee Arias: Now, once you're hired and you're sitting at home and you're on the phones every day all day and you don't have any meetings bombings throw on sweats you know I could care, but if you're in.

402
00:56:55.590 --> 00:57:01.260
Aimee Arias: Or you have to actually be in the office that day, then you're going to want to dress up.

403
00:57:02.700 --> 00:57:14.250
Aimee Arias: yeah we did have a guy one time and i'm not a programmer I don't begin to understand a lot about programming, etc, etc, so we had a guy come in and he.

404
00:57:14.910 --> 00:57:23.010
Aimee Arias: had said in his resume that he had a lot of different types of experience with different programming languages and so smarter guys on the team.

405
00:57:24.660 --> 00:57:28.740
Aimee Arias: happened to be sitting in there with me and and we were asking to explain itself but.

406
00:57:29.820 --> 00:57:36.300
Aimee Arias: When he left they were both like it yeah nothing he doesn't know anything about programming so it's.

407
00:57:36.990 --> 00:57:39.720
Aimee Arias: Yes, make sure you actually know what you're putting on there.

408
00:57:39.720 --> 00:57:49.440
Aimee Arias: Because I may not know, but somebody else in the room, definitely understands that language and will will know if what you're saying is true or not.

409
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Bagby, Bathurst B: that's a great point I know that I think about it.

410
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Bagby, Bathurst B: I I can honestly I don't think I ever hired someone who wouldn't answer a significant question about something technical on that resume.

411
00:58:03.570 --> 00:58:09.480
Bagby, Bathurst B: So obviously having been a technical hiring manager for most of my life is always those questions.

412
00:58:09.900 --> 00:58:15.690
Bagby, Bathurst B: You know and tailored to what you see on the resume so, whether it be programming, or you know I did audio visual design for years.

413
00:58:16.320 --> 00:58:23.370
Bagby, Bathurst B: So it asks more more technical questions about your simple electronics thing, so people say man, we understand this, this sort of electronics and.

414
00:58:23.940 --> 00:58:32.820
Bagby, Bathurst B: You know you get these what the interviewers think are fairly simple questions and then not being able to answer them you're dead at that point.

415
00:58:32.940 --> 00:58:34.920
Aimee Arias: But the moment you put on the resume.

416
00:58:35.550 --> 00:58:38.670
Bagby, Bathurst B: You better be able to back it up you're better off just not putting it on there.

417
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Aimee Arias: it's right.

418
00:58:39.900 --> 00:58:52.230
Bagby, Bathurst B: um alright so let's see I got a few since then everybody's everybody's trying to break us now let's see if I actually do like this, though, is there a good way to get an interviewer's comments on the interview.

419
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Bagby, Bathurst B: You know words can.

420
00:58:53.490 --> 00:58:56.580
Bagby, Bathurst B: How can I ask what you thought of our interview.

421
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Aimee Arias: And said you broke some of that up so.

422
00:59:06.270 --> 00:59:18.180
Bagby, Bathurst B: Sorry, I was trying to get basically hit after an interview, how can, how can I get comments from you on how I did, in other words, can I come to you and say all right how'd I do in that interview.

423
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Aimee Arias: Oh absolutely and that would be part of the you know when you're done before you like make sure you have.

424
00:59:26.460 --> 00:59:34.470
Aimee Arias: Whether it's me or someone else our email addresses and and just follow up and a thank them for their time and taken to interview with you.

425
00:59:34.890 --> 00:59:44.250
Aimee Arias: But then ask you know, is there anything that that I could have answer better or if i'm not a candidate Are there things that I could work on that might help me in the future.

426
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Aimee Arias: that's totally fine and I even tell my employees when they interview for other positions in the in the organization if they don't get them well okay email to the manager that you spoke with and just ask him what can I do to.

427
00:59:59.370 --> 01:00:06.900
Aimee Arias: To make myself more presentable to you the next time or now can I grow my knowledge can I share it with your team, etc.

428
01:00:08.070 --> 01:00:22.740
Bagby, Bathurst B: And i'll second that now some interviewers won't either frankly because they're cowards, and they don't want to admit to their that it was random or, in some cases, for instance us some some job types we can't comment after the fact.

429
01:00:23.850 --> 01:00:33.750
Bagby, Bathurst B: But I have been on both sides of that table, and while I didn't always like what I heard it was it was always generously offered and.

430
01:00:34.800 --> 01:00:44.040
Bagby, Bathurst B: helpful, so I think that's that's a that's a great point if you can reach out afterwards and say you know I really appreciate you taking the time, particularly if they tell you know personally in some way.

431
01:00:44.730 --> 01:00:55.740
Bagby, Bathurst B: that's always the an extra step I love it when employers can take the time to do that reaching out and saying you know I I really appreciate your time, taking the time to tell me know and we'll.

432
01:00:56.400 --> 01:00:57.900
Bagby, Bathurst B: Get you, you make suggestions on.

433
01:00:57.930 --> 01:01:07.020
Bagby, Bathurst B: On what would make me a better candidate I think that's I think that's a great idea good job Lee um so let's see here.

434
01:01:09.120 --> 01:01:18.840
Bagby, Bathurst B: All right, sure why not one behavioral question I recently experienced was how would you build your perfect sandwich can you address the reasoning behind this question and give us your answer.

435
01:01:19.590 --> 01:01:19.980
Okay.

436
01:01:21.600 --> 01:01:23.370
Aimee Arias: That would be somewhere to add.

437
01:01:24.510 --> 01:01:35.310
Aimee Arias: Another you know just how do you solve a problem kind of question so we want to see like your what's your your reasoning behind that question how you.

438
01:01:35.760 --> 01:01:42.570
Aimee Arias: Work your way through that problem or that issue or whatever it is that you're working on, especially in a role, like this, where you're troubleshooting.

439
01:01:45.060 --> 01:01:55.440
Aimee Arias: Did you just slam it all together or was there some you know just start down here with the smaller issues and or something more simple and then work your way into the more complex.

440
01:01:56.670 --> 01:01:58.110
Aimee Arias: pieces kind of thing.

441
01:01:59.190 --> 01:02:08.460
Aimee Arias: It just lets us know, I think, for that one to even the the sandwich what's your troubleshooting or how does your mind break break different situations down.

442
01:02:09.660 --> 01:02:09.960
Aimee Arias: yeah.

443
01:02:10.530 --> 01:02:21.480
Bagby, Bathurst B: And I always loved it my favorite I only got to use this a few times in my life because it's mostly not allowed here at the College, would be to have a fake emergency.

444
01:02:22.920 --> 01:02:28.290
Bagby, Bathurst B: And I would do this back when I was doing a be in the hotels, I would I would have one of my other employees come interrupt me in the middle of an interview.

445
01:02:29.460 --> 01:02:36.090
Bagby, Bathurst B: And I would take the employee of the respective employee with me and ask them their opinions, as I went to solve said emergency.

446
01:02:36.810 --> 01:02:37.410
Aimee Arias: Oh that's very.

447
01:02:37.920 --> 01:02:45.330
Bagby, Bathurst B: Nice I don't get to do it anymore, but it was always a blast because you got to learn something really, really quickly and really easily.

448
01:02:46.380 --> 01:02:53.550
Bagby, Bathurst B: And the people who did well worth the ones that knew the right answer, they were the people who were open enough to show how they thought through it.

449
01:02:54.000 --> 01:02:54.510
Aimee Arias: that's right.

450
01:02:56.040 --> 01:03:11.130
Bagby, Bathurst B: So sandwich thing is good alright so circling back around we talked about what will kill an interview What would it what is on or missing from a resume that will guarantee that you don't even really look at it closely.

451
01:03:12.810 --> 01:03:24.510
Aimee Arias: And if it's if it's way too long, like if you come at us with a three page resume then it's like wow okay that's a lot i'm.

452
01:03:25.920 --> 01:03:33.330
Aimee Arias: really just the super quick, you know what make it bulleted so that we can see the the important things right up front.

453
01:03:34.500 --> 01:03:45.180
Aimee Arias: If we see that you change jobs every year, and so you have a million different jobs on your resume then we're probably going to take a long pause.

454
01:03:46.290 --> 01:03:54.480
Aimee Arias: Because we're investing a lot of our time and money into bringing you on board so we want to make sure that that we get someone that's a good fit and that's going to stay.

455
01:04:00.540 --> 01:04:05.580
Bagby, Bathurst B: tuned so the only other question i've got this is, I think probably not appropriate.

456
01:04:08.550 --> 01:04:11.640
Bagby, Bathurst B: About eye twitches so we got about.

457
01:04:12.840 --> 01:04:20.460
Bagby, Bathurst B: 10 minutes folks if anybody's got any other thoughts i'm loving the questions that you guys are throwing out here, I think they're really, really useful.

458
01:04:20.850 --> 01:04:29.940
Bagby, Bathurst B: While I wait to see who else might might join in i'm going to ask you one of my own personal questions i'm not perfect, my question oh so.

459
01:04:31.410 --> 01:04:36.270
Bagby, Bathurst B: Tell me a little bit about how you guys support stuff like so I know that.

460
01:04:37.740 --> 01:04:44.130
Bagby, Bathurst B: You know you've got obviously the networks and you've got the typical software, the microsoft's of the world.

461
01:04:45.060 --> 01:04:56.160
Bagby, Bathurst B: What about things like medical it devices and all the issues are they totally different departments that deal with medical it or is it a is it a combination of support departments or.

462
01:04:57.150 --> 01:05:01.380
Aimee Arias: it's a combination usually if it's this the software.

463
01:05:02.730 --> 01:05:08.310
Aimee Arias: P anything to do with the networking side of that then we're going to have our hands in that.

464
01:05:09.450 --> 01:05:15.030
Aimee Arias: But a lot of the medical device equipment, then we have a.

465
01:05:17.190 --> 01:05:20.130
Aimee Arias: Clinical engineering department that will work with those.

466
01:05:21.330 --> 01:05:21.480
Bagby, Bathurst B: and

467
01:05:21.600 --> 01:05:25.020
Aimee Arias: Most of the time you have to go on site, now the calls are still fun to.

468
01:05:25.020 --> 01:05:26.790
Bagby, Bathurst B: Say rick was come through you.

469
01:05:27.120 --> 01:05:36.900
Bagby, Bathurst B: yeah so so they need to have some understanding of of medical devices and and the terminology around them so they can at least it's been passed the right way.

470
01:05:37.230 --> 01:05:40.050
Correct right well.

471
01:05:44.250 --> 01:05:45.150
Bagby, Bathurst B: and

472
01:05:46.680 --> 01:05:50.250
Bagby, Bathurst B: What is a good way for someone to show them learn quickly.

473
01:05:55.410 --> 01:05:59.640
Aimee Arias: I think, presenting different different problems in the interview.

474
01:06:01.080 --> 01:06:08.100
Aimee Arias: or even asking a question and that's actually one that's on our list you know tell us a time where you had to.

475
01:06:09.180 --> 01:06:19.800
Aimee Arias: fix an issue that you didn't have that you either didn't have knowledge about or didn't have the resources in front of you to fix how did you go about finding the resolution for that.

476
01:06:27.030 --> 01:06:36.300
Bagby, Bathurst B: Well yeah and I leave you don't mind me and in interpreting So these are questions from students that don't have all the skills, yet, but obviously need work.

477
01:06:36.810 --> 01:06:52.320
Bagby, Bathurst B: And they get caught in that catch 22 of you don't have the experience, so we can't hire you we can't hire you, you know you won't get the experience and just trying to figure out how to break that loop and and get their foot indoors.

478
01:06:53.370 --> 01:06:55.620
Bagby, Bathurst B: Any any thoughts or suggestions on that.

479
01:06:56.550 --> 01:06:58.800
Aimee Arias: yeah I would I would personally rather have.

480
01:07:00.900 --> 01:07:08.310
Aimee Arias: them has that passion for learning and wants to get in there and and really do a good job and learn what they can.

481
01:07:09.660 --> 01:07:13.560
Aimee Arias: And you can tell when you speak to someone whether they had that trait or not about them.

482
01:07:15.240 --> 01:07:20.490
Aimee Arias: I would rather have that than someone come in, who thinks they know everything kind of thing.

483
01:07:21.570 --> 01:07:23.670
Aimee Arias: And as the expert on on every issue.

484
01:07:25.650 --> 01:07:26.250
Aimee Arias: I have a.

485
01:07:27.780 --> 01:07:34.470
Aimee Arias: Guy on the team who sorted in that boat now and he's he's trying to move into one of the epic application teams.

486
01:07:36.000 --> 01:07:43.140
Aimee Arias: And i've seen his love for learning, I mean he he's gotten six epic proficiency now on his own.

487
01:07:44.160 --> 01:07:54.660
Aimee Arias: But he doesn't have that build experience and that's what the team is looking for so i'm out there, you know holler and it is that the manager that's hiring for that team constantly like.

488
01:07:55.620 --> 01:08:13.950
Aimee Arias: Seriously, you really want this person on your team, because just seeing his passion for that application and even his involvement in the epic user with and chatting with different organizations about issues that he's personally seen when he's doing like test build or things like that.

489
01:08:15.570 --> 01:08:25.950
Aimee Arias: He he just gets it, you know and so that's where Scott and I said i'm just going to start picketing until they hire him, so I.

490
01:08:27.150 --> 01:08:36.360
Aimee Arias: would rather have somebody come in that is really interested in and to continue to learn all that they can I learned something new every single day so.

491
01:08:40.380 --> 01:08:48.930
Bagby, Bathurst B: yeah and your rightly it's, it is hard to prove it to serve a job when that meeting, some are many of the qualifications so i'm going to go out on a limb here I hadn't met amy before tonight.

492
01:08:49.740 --> 01:08:56.310
Bagby, Bathurst B: But i'm here to tell you, she is exactly the kind of person i'd want you guys to try to go work, for he said, all the right words.

493
01:08:57.270 --> 01:09:01.380
Bagby, Bathurst B: In a field where it is sometimes hard to find people that are willing to take a risk.

494
01:09:02.520 --> 01:09:12.780
Bagby, Bathurst B: On folks just because they have potential that's all she's been talking about tonight is looking for folks with potential, which is is everyone in this room.

495
01:09:13.890 --> 01:09:18.480
Bagby, Bathurst B: So with that amy Thank you so much for being here, thank you for talking to.

496
01:09:18.480 --> 01:09:32.700
Bagby, Bathurst B: us tonight, I think I hope we can do this more because it's been absolutely brilliant and I would have killed to have somebody like you from my boss, when I was starting it it's just amazing listening to you.

497
01:09:33.540 --> 01:09:41.310
Bagby, Bathurst B: Thank you, and the comments you if you're not watching the chat the comments coming through the chat or are great have been great all evening long.

498
01:09:41.760 --> 01:09:55.350
Aimee Arias: Oh that's awesome well I can't wait for that posting to be out there and and I hope that I get some emails from some of you telling me that you've applied, because that would really be awesome to get to to meet and talk to you, and maybe hopefully bring down to the team.

499
01:09:55.980 --> 01:10:00.780
Bagby, Bathurst B: So you hear that folks one of the things you need to do on your resume and your cover letters.

500
01:10:01.830 --> 01:10:05.910
Bagby, Bathurst B: Make sure that you talked about having come to this event and call out a me personally, so that.

501
01:10:06.390 --> 01:10:08.940
Bagby, Bathurst B: So that comes across your task is as i've said I.

502
01:10:09.090 --> 01:10:11.310
Bagby, Bathurst B: You can you can tell me i'm wrong if you'd like but.

503
01:10:12.120 --> 01:10:13.680
Bagby, Bathurst B: Jobs are so often.

504
01:10:14.220 --> 01:10:20.160
Bagby, Bathurst B: found because you had some connection with the person, not because you wrote the perfect resume.

505
01:10:20.520 --> 01:10:20.910
Aimee Arias: that's right.

506
01:10:22.320 --> 01:10:23.100
Aimee Arias: I agree with that.

507
01:10:24.870 --> 01:10:32.880
Bagby, Bathurst B: Alright folks Thank you so very much for your time and amy again thank you so much diane anything to add before we sign off for the evening.

508
01:10:33.270 --> 01:10:41.310
Diane Wolff: I think it was well worth the time and guys she gave you a lot of information on what to do it sounds like a great place to work I think i'll get a job there, too, with you.

509
01:10:42.060 --> 01:10:43.200
Aimee Arias: Come on, in we'll take.

510
01:10:46.290 --> 01:10:50.130
Bagby, Bathurst B: All right, well, thank you folks every much just a shameless plug we're doing this again.

511
01:10:50.820 --> 01:10:58.560
Bagby, Bathurst B: week after next, and I feel like I should know off the top of my head let's see that's john cornthwaite cornthwaite I can never say his name.

512
01:10:59.010 --> 01:11:11.580
Bagby, Bathurst B: What an awesome guy he is he'll be talking about how to start your own it business he's with firefly media who just recently won an award for making it all wrong best place to work.

513
01:11:11.850 --> 01:11:12.600
Bagby, Bathurst B: yeah I believe.

514
01:11:13.350 --> 01:11:14.700
Diane Wolff: My business in the state of money.

515
01:11:15.030 --> 01:11:22.620
Bagby, Bathurst B: yeah and he's also a teacher here for us awesome guys, so I strongly encourage you all to attend, then as well.

516
01:11:23.010 --> 01:11:34.020
Bagby, Bathurst B: And for those of you that are in my classes, be sure to do your extra credit tonight submitted before midnight, so that you can get your your few points that we've offered thanks again everyone good night everybody.

517
01:11:34.320 --> 01:11:35.070
Thank you.

518
01:11:36.420 --> 01:11:36.900
good night.